Claims

Our experienced in-house claims advisers are on hand to help should things go wrong and you need to make a claim. We provide individually tailored help and support working closely with our insurer partners to ensure a swift and fair claims resolution right from the time of loss through to settlement.

We are ready and available to help whenever you need us. We understand that communication is absolutely key, particularly at the time of a claim, and our strong insurer relationships and market knowledge ensure we will achieve the best possible outcome on your claim.

In the event of an emergency our in-house claims management team are here to help, support and guide you. You can call the team at the office on 01638 596 400 or call one of our out of hours emergency contacts:

  • Claims Manager, Sam Petersen on 07702 955 447
  • Managing Director, Tony Gardiner on 07921 402574
  • Managing Director, Mandy Turnbull on 07921 402554
  • Development Manager, Carl Mynott on 07921 466055
  • Technical Broking Manager, Judy Vincent on 07712 521178

Covid 19: FCA Test Case Update

The High Court sat in session on the 2nd October 2020 to hear submissions from Insurers seeking leave to appeal the judgement that was handed down on the 15th September 2020.

The High Court has allowed the “Leap Frog Appeal” which means the case will now bypass the Court of Appeal and move straight to the Supreme Court

Neither Zurich nor Ecclesiastical Insurance have appealed the original High Court decision as the Court found in their favour and it has been determined that the Business Interruption extensions under their particular policies do not provide cover for losses as a direct result of the Covid Pandemic.

The other Insurers participating in the Test Case have four weeks from the 2nd October to enter their submissions at which point the Supreme Court will decide whether to accept the Appeal. If granted it is anticipated the hearing will take place prior to the end of the year with the judgement, which will be binding on all parties, to be delivered early in 2021.

Contact us

If you have any questions and are not sure who to talk to you can email the team

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