Claims Helpline Numbers

We recommend that you refer to your policy documents for the specific helpline number applicable to your policy to report a claim. Alternatively, you can use the helpline number on our list below.

Active Auto Solutions (AAS) Motor Uninsured Loss & Recovery , Legal Expenses cover 01522 846 140 
AIG  Motor Fleet Claims 0345 266 0575
AIUA  All Claims excluding Glass Helpline 0800 269 661
  GLASS claims 0800 919700 (Autoglass) 0800 622 122 (National WS) 0800 363 636 (Autoglass)
Ageas Motor 0345 122 3260
  GLASS claims 0800 174 764
Allianz  Fleet claims 0330 102 1998                  
  Motor - non-fleet/Truck 0344 209 0775
  GLASS claims 0844 875 2490 (Autoglass)
  MotorTrade claims 0344 412 9996
  Motor claims - policies bought via Bollington's - claims handled by Action365  0333 400 0611
Anjuna (via Bollingtons) Motor 0345 415 0489
Arista GLASS claims 0345 128 7905
  Commercial Motor/Commercial Motor/Fleet/Taxi claims 0800 246 876
AVIVA  GLASS claims 0345 030 6925 option 2 (Autoglass)
  MotorTrade claims 0800 0466 229 
   Personal Motor claims 0800 678 999
  Commercial Vehicle/Fleet claims 0345 900 4185 
AXA  GLASS claims 0800 269 661 option 1
  MotorTrade claims 0370 900 1753
  All claims contact Helpline 0203 319 8999 (24/7)
Azur Underwriting  Motor 0330 123 0454     
Blagrove Underwriting  Motor - AXA HVI product 0345 900 4185
Bluefin Underwriting Motor claims - claims handled by Cunningham Lindsey  0800 066 5364 
Catlin  Motor claims 0330 1593 887 (24/7)
Century Underwruiting  Motor claims 0207 488 7978                   Non-urgent notifications to claims@citynet.eu.com  
Citynet   0344 8562263
Citynet - Capulus Motor Motor claims 0345 370 0008 for TAXI claims.                                  0345 470 0012 for CV/Haulage.                                     IMPORTANT NOTE: After any accident or incident telephone our 24 hour claims helpline as quickly as possible.
This is regardless of whether you wish to make a claim under the policy
Delay in notifying us of an incident may increase claim costs, which you will become liable to pay
It may also invalidate your right to claim. Quote your policy number and give all the information about the incident

Collingwood  Motor claims 0330 024 2230
Covea  MotorTrade claims 0330 024 2266
  Motor claims 01245 678 345
Direct Commercial Ltd Uninsured Loss Recovery & Legal Expenses claims 0800 783 6066 / overseas 02920 854 069. (See wording for all Legal/Advice helplines)
DASDrive Legal  Motor claims 01245 396 291
ECLIPSE (MSL Amlin) - via THB Group  GLASS claims 01245 396 214 (Cars/Vans)
  Car/Van claims 0330 123 5992
Equity Red Star  Commercial Veh/Fleet/Taxi claims 0330 123 5991
  GLASS claims 0345 602 3378 (National Windscreen)
  Motor Refer to policy documents
First Underwriting  Motor 0344 854 1157
Goodsure Motor Insurance claims 0345 077 0810
Home & Legacy  GAP claims 0330 111 3093 
Jackson Lee Underwriting  Excess Protect claims - claims handled by ClaimEz 0203 503 0500
  Motor claims 0333 555 5909 including glass 24/7
KGM - via THB Group  Motor claims - claims handled by CAA 0845 505 1600
Liberty - via THB Group  GLASS claims 0800 032 9075
LV= MotorTrade claims 0800 032 1168 
  Truck & Fleet claims 0800 028 9655 
  Motor claims 0800 028 9655
LV Highway  Motor claims 01245 396 655
MS Amlin  GLASS claims 01245 39 62 60 Cars/Vans   01245 39 62 50 Coaches/buses
  Motor claims 0344 705 8183 (24/7/365)
Markerstudy  Commercial Motor: Van, Fleet & MotorTrade claims 0345 300 4644                   
Nelson Motor Motor 0344 248 6903
NIG  GLASS claims 0800 36 36 36 (Autoglass)
  Motor claims - claims handled by Davies Group 0344 856 0859
One Commercial Motor Fleet Claims Allianz Fleet 0800 587 5858
PolicyFast  Motor Fleet Claims AVIVA Fleet 0800 246 876
  Truck claims AVIVA Truck 0800 0159 570 (When reporting please quote the following Scheme reference RKK781755 and give the registration number of the vehicle)
  Motor Fleet Claims AXA Fleet 0870 900 0860 (Glass 0800 269 661)
  Truck claims AXA Truck 0345 9004185 (When reporting please quote the following Scheme reference RKK781755 and give the registration number of the vehicle)
  Motor Fleet Claims Catlin Fleet 0800 066 5364
  Truck claims KGM Fleet 0844 412 6412
  Motor Fleet Claims LV= Fleet 0845 337 2671 (Glass 0800 678 1010)
  Truck claims LV= Truck 0800 028 9655 (When reporting please quote the following Scheme reference RKK781755 and give the registration number of the vehicle)
  Truck claims RSA Truck 0345 300 4006 (When reporting please quote the following Scheme reference RKK781755 and give the registration number of the vehicle)
  Caravan AmTrust 0115 934 9818 
PolicyFast  Caravan Ptarmigan 0207 839 9818 (9-5pm) 0207 621 6777 (out of hours)
  Caravan UK General 0333 400 9986
  All motor 0345 319 999 - YOU MUST REPORT ANY INCIDENT LIKELY TO GIVE RISE TO A
CLAIM WITHIN 48 HOURS FROM THE TIME OF THE INCIDENT.
IF THIS CONDITION IS NOT MET AND IN THE EVENT THAT THE
INCIDENT LEADS TO A CLAIM, YOUR TOTAL EXCESS FOR THE
CLAIM WILL INCREASE BY £500.
PolicyPlan - Gefion  Motor claims 0808 100 8181
QBE - via THB Group  Commercial Motor claims 0330 100 0565
RSA  Commercial Motor - GLASS claims 0800 783 4695 (Autoglass)
  Buiness Motor & Farm Motor claims 02921 01 03 34
Rural Insurance  Motor claims 0113 487 8435
Signature Underwriting Motor claims 0345 873 4901 (24hr)
South Essex Insurance Brokers  Motor claims AVIVA 0800 169 4066
TFP Schemes Various Motor products & contact no's  see http://www.thbgroup.com/motor-fleet-claims-contact-information
THB Group  Uninsured Loss Recovery claims 0330 159 0432 
THB GROUP - RAC Legal Services  Motor 01245 847 660
THB - Direct Commercial - CAMATICS SCHEME   08000 28 28 42 UK 24/7                                         +44 (0) 28 90 355 342 if calling from abroad
Tansar (Prestige Underwriting) BREAKDOWN 0330 123 0652 or 01245 408 490
Tansar BREAKDOWN (Prestige Underwriting) Commercial Vehicle/Motor claims 0344 346 1418 (8.30-6pm)
Towergate  Touring Caravan claims 0344 346 0427 / touring@towergate.co.uk
  GLASS claims 0800 622 122 (National Windcsreens)
Travelers Motor claims 0800 587 8388 option 2, then option 3
  Motor claims 0333 700 8029 - Gallagher Bassett handling agent
Unicorn - via THB Group GLASS claims 0800 587 0808 (Auto Windscreens)
Zenith Marque Motor claims 0800 072 2050 (24/7, 365 days)                            00 44 1252 820 161 Outside the UK (24/7, 365 days)
  Motor claims 0800 302 9055
Accelerate Underwriting policies All products See website for contact details; select product type & contact info pops up - http://accelerate- underwriting.com/claim/
Ageas Property Owners claims 0345 122 3283
  Tradesman & Professionals Package claims 0345 122 3283 & 0345 122 8930 for Legal
Expenses (refer to wording for Legal & Business helpline service numbrers)
AIUA All Claims excluding Glass Helpline 0344 346 0411 option 1 (01937 838 050 out of
hours)
Allianz Casulaty and PA & Travel claims 0344 893 9500
  Commercial Property/Property Owners
claims
0344 412 9988
  D&O and PI claims 01483 218 782
  Household claims 0345 073 1114    ~ Lawphone 0370 241 4140 ~
Glass replacement 0800 474747
  Liability claims 0344 893 9500
  MotorTrade claims 0344 412 9996
AVIVA Commercial Property claims 0345 030 7761
  Engineering claims Report by Broker only; CF required;
engineering.claims@aviva.com 
  MotorTrade claims 0800 0466 229
AXA Commercial Property claims 0345 600 2716 option 2
  Liability claims 0345 900 4185
  MotorTrade claims 0370 900 1753
  Tradesman claims 0345 600 2716
Azur Underwriting All products 0203 319 8999 (24/7)
Barbican Cargo, Marine, Freight claims 0203 859 9199 contact@ec3marine.com  
  Property claims 0333 010 4839 (0800 206 1466 out of hours)
Cavendish Munro - HCC International Ins Co PI claims 0207 702 4700 - Report by Broker only;
mail@tmhcc.com
CFC Underwriting All claims other than "Data Breach" Report by Broker only;
newclaims@cfcunderwriting.com 
  Cyber claims : Data Breach 24/7 Hotline 0800 975 3034
China Taiping All products Report by Broker only; CF & estimate's required
Chubb Liability claims uk.claims@chubb.com 
  Personal Accident & Travel claims 01243 621 250 / uk.claims@chubb.com
City of London Underwriting - Munich RE HSB Engineering claims Report by Broker only; new.loss@hsbell.com 
C N A Marine/Cargo claims 0207 648 2627
David Oliver Associates Underwriting policies - (China
Taiping)
All products Report by Broker only; 01371 878544 (9-
5pm)claims@doainsurance.co.uk
Evolution Underwriting - claims handled by Broadspire by Crawford and Company All products 03333 201 560 / Emergency 01709 535 765 /
Glazing 01204 877 177
/evolution@gabrobins.co.uk
Hiscox PI claims 0845 213 8899
  Legal Advice Line 24/7 0800 840 2269
Home & Legacy Home Insurance claims 0344 893 8370
  Landlord Insurance claims 0344 893 8370
  Travel claims 0208 603 9958
iprism Commercial claims 0333 005 1616
Jackson Lee Underwriting GAP claims 0330 111 3093
  Excess Protect claims - handled by
ClaimEz
0203 503 0500
LeisureInsure All products 01993 700 761 option 3
Lorega Commercial - Loss Recovery Report by broker preferred: 0207 767 3070
  Cyber Recovery Emergency 0207 767 3075
LV= MotorTrade claims 0800 032 1168
  Property Owners claims 0800 032 1170
Markel PI claims 0800 640 660 (8.30-5.30)
NIG MotorTrade claims 0345 300 4644
  Commercial Property  & Liability claims 0345 300 4649 or 0345 300 4651  (9-5)
Call 01732 520270 out of hours
NMU Contract Works claims 0161 236 3380
One Commercial All products 0344 856 0859
PEN Underwriting Household claims 0345 072 9959
  Property claims 01420 471991
  Excess Liability claims: via QBE 0207 105 4000
PolicyPlan TransitPlus 0800 232 1910
Plum Underwriting Household claims 0345 313 1914
24/7 Emergency 0333 000 7814
ProAktive - AVIVA Selfbuild claims 0800 015 1498
QBE Casualty Claims 0207 105 4000 /
UKadminNewClaims@uk.qbe.com 
  Commercial Combined claims 08000 853 184 /
qbeukpropertyclaims@uk.qbe.com
  Office/Surgery package claims 0800 328 9640
RoadHalo   0330 024 1727 quoting RoadHalo
RSA ClearChoice Household claims 0330 102 4010
  Engineering; Computer policy claims 0330 102 4026 /
engineering.claims@uk.rsagroup.com   
  Homeworkers policy claims 0345 300 4006
  Marine/Cargo claims 0161 235 3838 (9-5pm)
0161 235 3902 (out of hours)
Rural Insurance Combined Insurance claims 01937 838 050 (9-5pm)
0208 150 5265 (outside of 9-5)
Self Assured Underwriting Ltd All products http://www.saua.co.uk/claims.asp
South Essex Insurance Brokers Equine claims 0345 873 4922
  General claims 0345 450 5422
SunWorld Travel claims All claims 0345 850 5193                                   Legal
Expenses  01737 815084
Emergency & Medical 02920 474 145
Tansar (Prestige Underwriting) All products 08000 28 28 42 UK 24/7
+44 (0) 28 90 355 342 if calling from abroad
Towergate Commercial Underwriting Claims Department; Property & Liability claims 0344 892 0967
  Touring Caravan claims 0344 346 0427 / touring@towergate.co.uk
Travelers Liability claims 0800 587 8388 option 2, then option 2
  Property claims 0800 587 8388 option 2, then option 1
Zurich Engineering claims 0800 432 0136
  Household claims 0800 923 4200
  Risk Management Advice 0800 302 9052
  Tax & Legal & Health/Medical advice
helpline
0344 893 9022